Maintenance and tenant operations, run by AI you control.

Rentbase triages every maintenance request, drafts the vendor outreach with full context, and drafts tenant updates in a clear, professional tone — then waits for you to approve anything that reaches a vendor or a tenant. It already holds the ticket, unit, tenant, and vendor record, so the drafts come with context a bolt-on inbox tool can't. The same system grows into lease and owner intelligence with Pro.

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What ships with Starter

AI Maintenance Triage

A tenant submits a request in plain language. Rentbase categorizes it, matches a vendor from your records, and drafts the outreach with the unit, access notes, and scope already filled in. Always-on emergency detection runs first — independent of the AI toggle — so a suspected life-safety issue is flagged and routed straight to you. You confirm and dispatch.

Two-way Tenant Communications

AI drafts replies and status updates with the ticket, unit, tenant, and vendor details already filled in, in a clear, professional tone. You review and send. When a thread goes quiet it chases the reply once, and the moment you step in, it steps back. You approve everything that reaches a vendor or updates a tenant.

Vendor coordination

Your vendor record lives in the same system as the unit and the ticket, so outreach, dispatch, and follow-up all carry context. Vendors are matched by trade, property, and past jobs — no re-typing the address into a fresh email. Owner approval workflow for repairs over your threshold.

Tenant portal

Tenants submit requests, track status, and message you from one place. Everything they send lands as a triaged ticket — documents, maintenance, and messages in one portal — not another email in your inbox.

Start with maintenance. Grow into the rest. (Pro)

The same system that runs your maintenance grows into lease and owner intelligence. Pro is available now — $99/mo. Start your 14-day free trial →

AI Lease Reader

Drop a lease PDF. AI extracts every field — tenant name, lease dates, rent amount, security deposit, late fee terms, renewal options, all of it. You review and confirm in about 3 minutes per lease, instead of 30 minutes typing into forms.

Renewal Pipeline

Every lease in your portfolio runs through a 30/60/90 day pipeline. Renewal tasks generated automatically at 90 days out. AI helps draft the renewal email. You review, you send.

Vacancy Briefs

When a unit goes vacant, AI drafts a complete leasing brief from the unit's data: rent, terms, marketing copy. You send it to your leasing agent in one click.

Owner Reports

Monthly summaries drafted with an AI narrative alongside the numbers. Owners open them and understand what actually happened. You don't write them. Comprehensive owner portals with line-item accounting and approvals are available in Scale.

What's also included

• Properties, units, tenants, leases — all the standard PMS surface
• Portfolio import wizard — AI normalizes any spreadsheet or PMS export
• Run alongside your existing PMS, or run Rentbase as your primary platform
• Mobile-responsive interface

Ready to see it?

Start a 14-day free trial of Starter. No credit card. Self-serve setup in under an hour.

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Last updated: June 2026