Every maintenance request is the same ten minutes of back-and-forth. Rentbase does that part for you.
Ask the tenant for details, find the right vendor, write the outreach, chase the reply, keep everyone posted — on every ticket, across every unit. Rentbase already knows your properties, tenants, and vendors, so it drafts the whole thread and shows you exactly which tickets need you now. You approve every message that reaches a vendor or updates a tenant. One flat price — the system of record and the AI that works it, not a PMS plus a stack of add-ons.
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One maintenance request, step by step
The daily pain isn't one dramatic emergency — it's the same cascade of back-and-forth on every ticket, multiplied across every unit. Here's who does each step.
| Step | You, today | Rentbase |
|---|---|---|
| Message the tenant for missing details | Reply asking which sink, how long, is it spreading — then wait for the answer | Automatically asks the tenant the right clarifying question — no chasing, no typing |
| Find the right vendor | Scroll your contacts trying to remember who covers that trade for that property | Matches a vendor from your records by trade, property, and past jobs — no searching |
| Write the vendor outreach | Re-type the address, access notes, and the problem into yet another email | Drafts the outreach pre-filled with unit, access, and scope; you review and send |
| Chase the reply | Set a mental reminder and follow up when you remember — if you remember | Sends one reminder, then the moment you step in, it steps back |
| Keep tenant + owner updated | Copy-paste status updates to the tenant, then to the owner, on every ticket | Drafts the status notes for both; you approve before they send |
| Flag the real emergency | Hope the urgent one isn't buried under fifteen routine tickets | Always-on detection flags suspected life-safety issues the instant they arrive and routes them straight to you |
One system beats a bolt-on
Anyone can staple an AI assistant to your inbox, but it only knows what's in the email thread. Rentbase already holds the lease, the unit, the tenant, and the vendor history — so its drafts and its triage come with context a bolt-on can't have. One login and one flat bill instead of a PMS plus a stack of AI add-ons. And when you're ready, the same system reads your leases and drafts your owner reports.
Simple pricing — flat per firm
No per-unit growth tax. Same price within a tier whether you manage 30 units or 300.
- Starter — $49/mo (Available now): AI Maintenance Triage, always-on emergency detection, two-way tenant messaging, vendor coordination, tenant portal — drafts ready for your approval.
- Pro — $99/mo (Available now): Everything in Starter, and the same system grows into lease and owner intelligence — AI Lease Reader, 30/60/90 renewal pipeline, vacancy briefs, and owner reports.
- Scale — Custom: For larger operations and teams. Multi-user permissions, dedicated onboarding, advanced automation. Launching soon — join the waitlist.
14-day free trial on Starter. No credit card required.
How Rentbase is different
- AI runs the back-and-forth on every maintenance ticket — you approve everything that reaches a vendor or updates a tenant
- Drafts carry full context because the system already holds the lease, unit, tenant, and vendor record
- Flat per-firm pricing — no per-unit growth tax
- 14-day free trial — no credit card, no demo required
- Self-serve setup — under an hour, no implementation project
- Grows into lease and owner intelligence when you're ready
Comparison based on publicly available information as of April 2026. See detailed competitor comparisons →
Common questions
Will this replace my maintenance coordinator?
No. Rentbase backs up your team — it handles the repetitive back-and-forth on every ticket so your coordinator spends their time on judgment calls. You approve every message that reaches a vendor or updates a tenant. The only things that move on their own are low-stakes front-end nudges: a clarifying question when a request is vague, and one reminder if the tenant goes quiet.
How is this different from adding an AI assistant to my inbox?
A bolt-on only knows what's in the email. Rentbase already holds the lease, the unit, the tenant, and the vendor history, so its drafts come with context a bolt-on can't have — and it's one login and one flat bill, growing into lease and owner intelligence when you're ready.
Is there a unit minimum?
No. Pricing is flat per firm based on the tier you choose, not the units you manage.
Last updated: June 2026